ILS employs a team of top-notch computer engineers and technical support team members in our Irvine, California offices, under the direction of Takashi Koga, our Vice President of Client Services. Our team is ready to assist you with all your technical needs, 24 hours a day, 7 days a week. We understand the pressing nature of your cases and know that emergencies come up at all hours, often when you least expect them. To help you reach a solution faster, please do not hesitate to reach out to us. We’re here for you and want to solve any unforeseen technical problems you might encounter as quickly as possible!
If you have a technical question between the hours of 5am PT and 7pm PT Monday through Friday, please do not hesitate to contact our ILS Support Team directly at firstname.lastname@example.org
or by phone at (888)-313-4843. If you have an issue outside of these hours that needs to be addressed before the next business day, please contact us by phone at (888)-313-4843. Otherwise, your emails to our Support team will be addressed the following business day.
We take our commitment to all of our clients seriously and understand just how important eDiscovery is to winning your case. Please note that we do not recommend relying on our web-based platforms during a trial or other court appearance due to the possibility of unforeseen technical issues with your internet connection. Instead, let us help you make PDFs or other copies of your important documents so you are always prepared.
Thank you for entrusting us with your business!